Frequently Asked Questions

Shipping & Returns

How long does shipping take?
Most orders arrive within approximately 8 to 18 days of being placed, which includes 1 to 3 days of processing and 7 to 15 days of shipping time, since the majority of our warehouses are internationally based. We offer free shipping on all orders. See our Shipping & Handling page for more.

What is your return policy?
If your item arrives damaged or defective, or you receive the wrong item, contact us within 14 days of delivery at info@trailpawsshop.com and we'll make it right with a replacement or full refund. We are unable to accept returns for change of mind, so please review sizing and product details closely before ordering. Full details are in our Refund Policy.

Do you ship internationally?
We currently ship to the United States, Canada, the United Kingdom, and Australia. If you're unsure whether we ship to your country, contact us at info@trailpawsshop.com before placing your order.

Hiking & Trail Care

Is it safe to hike with my dog in hot weather?
Dogs regulate heat through panting, which burns water fast, so hydration and cooling matter more than people expect. Offer water every 15 to 20 minutes on warm hikes, avoid the hottest parts of the day, and consider a cooling vest for flat-faced breeds or dogs that overheat easily. Watch for excessive panting, drooling, or lethargy as warning signs to stop and cool down immediately.

How do I stop my dog from pulling on the leash during hikes?
A no-pull harness with a front clip gives you more control than a back clip alone, since it redirects your dog toward you rather than letting them lean into the pull. Many owners also find a hands-free bungee leash helpful since the shock-absorbing design reduces sudden jolts for both dog and owner.

What should I pack for a day hike with my dog?
At minimum: a properly fitted harness, a portable water bottle with a bowl, a treat pouch for training and recall, and paw balm for after the hike. For longer or hotter hikes, also consider a cooling vest, boots for rough terrain, and a poop bag dispenser. See our full gear checklist for more.

My dog hates wearing boots, what should I do?
Most dogs do an exaggerated high-step walk the first few times they wear boots, which is normal and usually fades within a few short sessions. Start with short indoor wear before a real hike, and pair it with treats so your dog associates the boots with something positive.

How do I clean muddy paws after a hike?
Wiping paws with a damp towel works for light dirt, but for consistently muddy trails, a dedicated paw cleaner cup makes the process faster and contains the mess. Always check between toes and pads for debris, ticks, or foxtails, especially in spring and summer.