Refund policy

RETURN & REFUND POLICY

Damaged or Defective Items
Please inspect your order upon arrival and contact us within 14 days of delivery if an item arrives damaged, defective, or is the wrong item. Email info@trailpawsshop.com with your order number and photos of the issue, and we'll arrange a replacement or refund — typically without requiring you to ship the item back.

Change of Mind
Because of how our products are fulfilled, we're unable to accept returns for change of mind, incorrect sizing, or similar reasons. Please review product details carefully before ordering.

Non-Returnable Items
Sale items, gift cards, and any item marked as final sale are not eligible for return or refund.

Refunds
Approved refunds are issued to your original payment method within 10 business days of approval. Please allow additional time for your bank or card issuer to post the refund. If more than 15 business days have passed since approval and you haven't received it, contact us at info@trailpawsshop.com.

Questions
Reach out anytime at info@trailpawsshop.com with your order number.